Spread the word: Productive gossiping a skill
Stress for Success
August 10, 2010

In the 1980s I read about and followed good office politics advice: listen to (virtually) all gossip but spread none. This kept me in the loop but not as a backbiter that “gossiping” implies. When you’re out of the loop - by choice or by exclusion - you miss out on valuable information needed to “play the game.” This includes greater awareness of your organization’s informal network, especially important in organizations that practice poor communication.

Because evolutionary psychologists believe gossiping is an innate human trait enhancing survival, consider it a social skill versus a personal weakness. And seek a balance. Avoiding all gossip because you believe it’s always destructive will isolate you. But blabbing everything to everyone is also undesirable. To balance gossiping:
* Know when to say nothing by;
* Asking if spreading the rumor will hurt your team;
* Avoid making yourself sound like the hero when you share information;

Consider these tips to benefit you and your team and lessen the damage:
* “The Local Media Rule” is a concept I use in harassment training but it also applies to whether to pass on gossip. If what you spread about someone were to show up in your local media or your company’s newsletter (not to mention Twitter or Facebook) would it embarrass you? If so, don’t spread it.
* Be tactful. Rather than saying, “Our new boss knows nothing about leadership,” you could say, “Our last boss was such a great leader,” implying that he was better than your present boss.
* Generate good will by passing on information that makes a colleague look good. “Chris worked over the weekend to save the account.” This reflects positively on you, too, especially when Chris hears about it.
* Defend your friends: A former, close colleague of mine reported that a mutual co-worker was calling me the “b” word for being assertive. (Back in the 1980s this was a common label applied to assertive women.) I asked if he stood up for me and he answered “no.” At no risk to him he could have said, “How do you see her as aggressive?” Or, “I find her to be assertive not aggressive.” The only way to diminish malicious, passive-aggressive gossip is to expose it. Then the gossiper will think twice about spreading hurtful opinions to at least you if not to everyone.
* Communicate openly with employees especially during heightened stress when they’re feeling less in control. Instead of trying to create a gossip-free workplace, which is probably impossible, talk directly with them and keep them posted on changes and challenges. Since gossip loves a vacuum don’t stick your head in the sand but be proactive in communicating what’s going on through regular emails and meetings.

You can decrease the negative impact of gossiping by following these simple rules. If you feel compelled, however, to spread trash at least be very careful about whom you tell. CYA, if you know what I mean.

Jacquelyn Ferguson, M. S., is an international speaker and a Stress and Wellness Coach. Order her book, Let Your Body Win: Stress Management Plain & Simple, at http://www.letyourbodywin.com/bookstore.html. Email her to request she speak to your organization at jferg8@aol.com.