Passive-aggressive behavior can be difficult to handle
Stress for Success
August 17, 2010


Manipulative, passive-aggressive behavior is the most difficult and frustrating interpersonal problem for me because it’s so hidden, indirect and hurtful. Passive-aggressive behavior, including gossiping, is also the most destructive to the health of a relationship.

We all manipulate subconsciously or consciously at times. When you do so, be aware that you’re being unassertive and failing to speak directly and truthfully for whatever your reasons. It’s very stressful to be on the receiving end of this. Wouldn’t you rather upset co-workers talk to you directly versus gossip about you?

A key to understanding passive-aggressive behavior is to realize that it’s an attempt to get even with you, the aggressive part. It’s an indirect expression of anger or frustration. Apparently gossiping co-workers feel the need to discredit you and don’t have the courage to do it openly. Their method is passive.

If you’re chronically manipulated by someone, you’re almost certainly part of the problem. As in all relationships, it takes two to tango. To diminish others’ manipulation of you, take responsibility for your own complicity. Since you can’t make others change (be less manipulative) and since all you have true control over are your own choices, you must change your response --- or continue to dance the manipulative dance. How do you respond now and what could you do differently?

The main change you’ll need to make to extinguish or significantly diminish others’ attempts to manipulate you is to expose their attempts, which can feel very uncomfortable. For example, you could say a colleague who went behind your back.,

* “Jane, it’s my understanding that you’ve told others that I didn’t do my share of the work on this project. I’d appreciate it if when you have a problem with me that you bring your concern to me directly rather than to someone else. Then we can discuss it openly and resolve any misunderstandings.”

Expose hidden manipulation a time or two and she’ll be less likely to manipulate you in the future.

If the passive-aggressive person is a customer or a boss with whom you’d be unlikely to be so direct, here’s another idea. Your customer says,
* “Your employees were over yesterday and they actually did a good job!”

Doesn’t it sound like he’s really saying that they usually don’t do a good job? To clarify the customer’s hidden message you could say,
* “Dave, it sounds like what you’re really saying is that they usually don’t do a good job. Is that right?”

Whenever you expose manipulative behavior you’ll need to be prepared to deal with what the person has to say. If he admits that, “no, they usually don’t do a good job,” you could address it by saying,
* “That’s unacceptable. Tell me what they need to do better.”

Passive-aggressive behavior is very difficult for most of us to handle well, especially when the relationship is one of love or of power. Learn to surface it in a non-defensive manner to create an opportunity to resolve any underlying issues. Then and only then can you know what you’re dealing with.

Jacquelyn Ferguson, M. S., is an international speaker and a Stress and Wellness Coach. Order her book, Let Your Body Win: Stress Management Plain & Simple, at http://www.letyourbodywin.com/bookstore.html. Email her to request she speak to your organization at jferg8@aol.com.