When change comes, be part of the solution
Stress for Success
July 8, 2008

Job loss among government employees, construction workers, real estate personnel and others due to the real estate slump and Amendment One is creating untold numbers of stressed out families. Losing your livelihood is a hugely stressful change.

And today change happens faster and faster. Just like people anticipating a hurricane, some spend their energy freaking out while others busily go about preparing, so too, do those worried about losing their jobs respond differently. Some responses minimize the problem while others exacerbate it.

It’s perfectly normal to “freak out” over the unknown. There are four emotional stages in reacting to your change you’ll need to move through:
Stage one: emotions from anger to fear, resignation to excitement
You need training, support, to talk with others who’ve experienced the same change, an empathic listener, and an understanding of the “why” of the change.
Stage two: denial
You need greater awareness of the change, to ask questions about it, identify where you can increase your control.
Stage three: overt or covert resistance (more missed deadlines, absenteeism, etc.)
You need conscious awareness of your resistance, of the possibilities of the change and of your options in dealing with them
Stage four: acceptance and adaptation, seeing the opportunities inherent in the change and looking for ways to take advantage of them
You need problem-solving and goal setting

Making a conscious decision to be part of the solution versus part of the problem helps to move through these stages more quickly. Problem-behaviors that perpetuate resistance include:
Gossiping
Excessive blaming and complaining about the changes
Sabotaging those whom you hold responsible
The overt/covert resistance listed above
Customer service slips

Solution-oriented behaviors include:
Avoiding all of the above
Looking for ways to make changes work
Continued exceptional customer service
Being friendly and positive

A technique to move from being a part of the problem to the solution is found in Mark Sanborn’s “Mastering Change” videos. He uses the Chinese idiogram for “crisis,” which has two symbols, one for danger and one for opportunity. Regarding your change, identify the potential dangers and opportunities of it. Then develop a strategy to avoid those dangers and to take advantage of the opportunities.

For example, if three of 10 people in your office will lose their jobs the dangers include:
You’ll lose your job.
Strategy: update your resume, network more in the community, do Internet job searches, consider another career, get additional education, cut your spending, etc.

A possible opportunity:
Make yourself so valuable you’d be the last to be laid off
Strategy: be easy to work with, identify job priorities and offer suggestions regarding what could be left undone and how to streamline what’s left, identify gaps in service due to layoffs and propose ways to close them, etc.

To cope better with your change put your energy into problem-solving versus problem-perpetuating. It’ll lower your stress and get you through these difficult times better.

Jacquelyn Ferguson, M. S., of InterAction Associates, is a trainer and a Stress Coach. E-mail her at www.jackieferguson.com with your questions or for information about her workshops on this and other topics and to invite her to speak to your organization.